At Power Investments, we take great pride in providing high-quality diesel generator engines and farming equipment. However, we understand that there may be instances where a customer needs to refund or return a product. To ensure the satisfaction of our valued customers, we have established the following Refund and Returns Policy:

Refund Policy:
a. We offer a 30-day refund policy from the date of purchase. If you are not satisfied with your purchase, you can request a refund within this period.
b. To be eligible for a refund, the product must be unused and in its original condition, including packaging and all components.
c. Proof of purchase, such as a receipt or invoice, is required for all refund requests.
d. Refunds will be processed using the same payment method used during the original purchase. Please allow up to 10 business days for the refund to be processed.

Returns Policy:
a. We offer a 60-day returns policy from the date of purchase. If there is a defect or issue with your product, you can request a return within this period.
b. To be eligible for a return, the product must be unused, in its original condition, and accompanied by proof of purchase.
c. Returns will be accepted if the product is defective, damaged during transit, or if there is an error on our part.
d. Customers are responsible for the cost of return shipping unless the return is due to a manufacturing defect or an error on our part.
e. Once the returned product is received and inspected, we will initiate the appropriate action, which may include replacement, repair, or refund.

Non-Refundable and Non-Returnable Items:
a. Some items are non-refundable and non-returnable, including but not limited to:

Any used or partially used products.
Products damaged due to customer misuse, negligence, or modification.
Order cancellations made after the product has been shipped.
Process for Refunds and Returns:
a. To initiate a refund or return, please contact our customer service team via email or phone. Provide your order details, reason for the refund/return, and any supporting documentation.
b. Our customer service team will guide you through the process and provide you with the necessary instructions and return address.
c. Please ensure that the returned product is securely packaged to prevent any damage during transit.
d. Once the returned product is received and inspected, we will notify you regarding the refund, repair, or replacement process.

At Power Investments, we strive to ensure the utmost satisfaction of our customers. If you have any further questions or concerns regarding our refund and returns policy, please feel free to contact our customer service team.